Privacy Policy – Istok Retreat Festival

Last updated: September 2025

This Privacy Policy explains how Istok Retreat Festival CIC (“the Organisers”, “we”, “us”, “our”) collects, uses, and protects your personal information when you use our website [www.istokretreatfestival.co.uk], purchase tickets, or attend the Istok Retreat Festival (“the Festival”).

1. Information We Collect

We may collect the following information when you interact with us:

  • Personal details: name, email address, phone number, postal address.

  • Ticketing and booking information: ticket type, accommodation bookings, workshop registrations.

  • Payment details: processed securely through third-party providers (we do not store your card details).

  • Preferences and requirements: dietary needs, accessibility requests, or health information you choose to share.

  • Technical data: IP address, browser type, device information, and website usage statistics.

2. How We Use Your Information

Your data may be used to:

  • Process ticket sales, bookings, and payments.

  • Provide updates and essential information about the Festival.

  • Manage access to workshops, accommodation, and activities.

  • Respond to enquiries and provide customer support.

  • Improve our website and Festival services.

  • Comply with legal or regulatory obligations.

3. Marketing Communications

  • With your consent, we may send you newsletters or promotional emails about the Festival.

  • You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

4. Sharing Your Information

We may share your data only with:

  • Trusted third-party providers (e.g. ticketing platforms, payment processors, mailing services).

  • Health and safety teams where essential for safeguarding or emergency purposes.

  • Legal authorities where required by law.
    We will never sell or rent your data to third parties.

5. Data Storage and Security

  • Your data is stored securely within the UK or EU in compliance with GDPR.

  • We take appropriate technical and organisational measures to protect against loss, misuse, or unauthorised access.

  • Data is retained only for as long as necessary to fulfil its purpose or comply with legal obligations.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Restrict or object to how your data is processed.

  • Withdraw consent for marketing communications at any time.

  • File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights have been breached.

7. Cookies

  • Our website may use cookies to improve your browsing experience and collect anonymous usage statistics.

  • You can manage or disable cookies through your browser settings.

  • More details are provided in our Cookie Policy.

8. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us at:

info@istokretreatfestival.co.uk
Istok Retreat Festival CIC